FAQS

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Our Delivery Zones / Restrictions

Click here for more information about zones & restrictions

How it works

Once the non-permitted item is logged, you will have 30 days to book a service to have your item delivered to UK or Europe or you can choose the Collect on Return service. For some items Collect on Return only will be available.

Items not booked for collection or delivery within 30 days of being logged will be disposed of.

Since 1st July 2021, all shipments sent to EU countries, including personal effects, are subject to customs clearance and VAT, irrespective of their value. Please also be aware that we cannot accept foodstuffs and alcohol to any EU country.

How to Retrieve my Item?

Please enter your Post & Fly ticket number in the 'Retrieve My item' section. From here you will be offered Collect on Return or Delivery option depending on your item classification.

Please note there is no delivery or collect on return option available for any perishable items. Any perishable goods that are deposited in Post and Fly bins, will be immediately disposed of as per Health and Safety procedures. Perishable items are those requiring refrigeration including but not limited to foodstuffs and flowers.

Still not sure? Get in Touch

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Please note:

The dangerous/non-dangerous classification is made strictly according to international transport regulations (ADR & IATA) and is completely out of our control.
Some items will be available for COLLECT ON RETURN option only.

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